Question 1

What is private-pay home care, and when will services and insurance be available?

Accepted Answer

Private-pay home care means services are arranged directly and paid out-of-pocket by the client or their family, or reimbursed through Long-Term Care Insurance (LTCI). We are actively working on onboarding with insurance providers while preparing our upcoming private-pay service rollout in Georgia.

Question 2

How quickly can home care services begin for my loved one?

Accepted Answer

In many situations, care can begin within 24 to 48 hours following your initial phone consultation and in-home care assessment. We understand urgent needs arise quickly, especially after hospital discharges or unexpected caregiver absences.

Question 3

I am unhappy with my current home care agency. How easy is it to switch to TomLee?

Accepted Answer

Switching to TomLee is seamless. Many families contact us because of frequent caregiver tardiness, unannounced cancellations, or poor agency communication. We conduct a personalized transition assessment, match you with dependable caregivers, and coordinate the start date so there is zero gap in your loved one’s care.

Question 4

What happens if our assigned caregiver gets sick or has an emergency?

Accepted Answer

Reliability is our hallmark. We maintain backup caregiver protocols so that if your primary caregiver is ever unavailable, an oriented backup caregiver steps in. You receive proactive notification, ensuring your family never experiences an unexpected no-show.

Question 5

How do you match caregivers with clients?

Accepted Answer

We match caregivers based not only on specific care competencies (such as mobility transfers or memory care) but also on personality traits, communication style, hobbies, and schedule compatibility to build a lasting, comfortable relationship.

Question 6

Do you require long-term contracts or commitments?

Accepted Answer

No. We believe in earning your trust on every visit. You are not locked into inflexible long-term contracts; care schedules can be adjusted as your family’s needs change with standard reasonable notice.

Question 7

What geographic areas of Georgia do you serve?

Accepted Answer

TomLee Homecare proudly serves clients and families throughout metro Atlanta and surrounding Georgia communities. Contact us or submit our quick Request Care form to confirm coverage in your specific ZIP code.

Question 8

How are family members kept informed after visits?

Accepted Answer

We believe consistent family communication is vital. Caregivers log daily shift summaries detailing nutrition, hydration, mood, personal care activities, and routine notes so families always have transparent peace of mind.

Question 9

How thorough is your caregiver screening and background check process?

Accepted Answer

Every TomLee caregiver undergoes our rigorous 5-Point Vetting Protocol: multi-state criminal background checks, motor vehicle record screening, verified personal/professional references, CPR/First Aid certification, and hands-on non-medical competency evaluations.

Question 10

Can our family meet and approve the caregiver before services begin?

Accepted Answer

Yes, absolutely. We prioritize caregiver compatibility. Following the initial in-home assessment, we introduce your matched primary caregiver so your family feels 100% comfortable before care starts.

Question 11

Does TomLee assist with Long-Term Care Insurance (LTCI) claim documentation?

Accepted Answer

Yes. While we operate as a direct private-pay agency, we provide itemized, insurance-compliant daily care logs and detailed invoices required by your Long-Term Care Insurance carrier for prompt reimbursement.

Question 12

What is the difference between non-medical home care and home health care?

Accepted Answer

Home health care provides intermittent skilled medical services (wound care, IV therapy, physical therapy) ordered by a physician. Non-medical home care focuses on daily living activities: personal hygiene, bathing, mobility, meal preparation, medication reminders, companionship, and safety supervision to keep seniors safe at home.

Question 13

Can care hours be adjusted as our family needs change?

Accepted Answer

Yes. Care plans are dynamic. Whether your loved one needs temporary additional hours during post-surgery recovery or needs to transition to overnight or 24/7 care, our care coordinators adjust schedules smoothly without penalties.

Frequently Asked Questions